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Frequently Asked Questions

Everything you need to know

Answers to the most common questions. For anything else, write to us: we are here for you.

Before you travel

Your questions

Yes, the parking is free: available on site upon reservation and on the adjacent street. You can leave your car and reach the historic centre comfortably on foot.
Breakfast is enjoyed in a partner patisserie just a few steps from the property — a little Lucchese ritual much loved by our guests. A shared kitchen is also available in the house.
The check-in is possible 24 hours a day: we only ask you to let us know your arrival time in advance. Check-out is by 10:30.
Pets are allowed on request. A small supplement may apply: write to us before booking and we'll find the solution together.
Yes, the WiFi connection is free throughout the property.
Children of all ages are welcome. On request, a cot (0–3 years) at €20 per night. No extra beds are available; children aged 16 and above are considered adults.
We are about 500 metres from Porta Sant'Anna and a 5-minute walk from the walls. Lucca station is 1.6 km away, Pisa airport about 22 km.
The property is entirely non-smoking and it is not permitted to organise parties or events, out of respect for the peace of the house and other guests.
We speak Italian, English, Spanish and French.
Cancellation conditions depend on the chosen rate at the time of booking: you will always find them shown before you confirm.

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